Editor's Review
Emergency Q is a revolutionary digital service that aims to alleviate overcrowding in Hospital Emergency Departments (EDs) by establishing a seamless connection between patients, EDs, and Doctors' clinics. Through its innovative platform, Emergency Q empowers patients by offering real-time information on forecasted wait times and treatment durations for non-emergency cases at specific hospital EDs and urgent care clinics across New Zealand.
This cutting-edge service equips patients with the knowledge to distinguish between emergency and non-emergency medical conditions, enabling them to make well-informed decisions regarding where to seek medical attention. Moreover, Emergency Q streamlines the process for patients requiring primary care after hours, allowing them to virtualize their spot in the queue at their preferred medical provider from any location.
By leveraging the power of data and technology, Emergency Q has successfully reduced client ED volumes by up to 14%, resulting in substantial time savings of 104,000 hours for both patients and medical staff. Additionally, this service has effectively lowered ED costs while enhancing primary care accessibility for individuals from lower socioeconomic backgrounds.
With its proven track record of success, Emergency Q is now expanding its reach to other hospitals within New Zealand and globally, promising to revolutionize the healthcare landscape on a larger scale.
Features
Real-time wait and treatment time updates
Remote queue joining for after-hours care
Educational resources on emergency medical conditions
Global availability for hospitals
Interactive patient-ED connection
Data-driven decision-making for patients
Cost-effective solution for hospitals
Improved primary care accessibility
Pros
Reduces ER crowding and wait times
Enhances healthcare decision-making
Saves time for both patients and staff
Increases access to primary care for low-income groups
Cons
Dependent on patient technology literacy
May not cover all hospitals globally
